Trusted by RTOs Across Australia 
RTOSafe Complaints Management
From a public form on your website to a complete audit trail — RTOSafe captures, tracks and documents every complaint so you can prove you handled it right.
You log them manually, hope someone updates the status, and cross your fingers the file doesn't get lost.
When an auditor asks how you handled something, you're digging through inboxes and shared drives trying to piece together the story.
You rely on memory or calendar reminders to hit your 5-day acknowledgement — and sometimes things slip.
If they're away or leave, no one's quite sure where things are up to or what the next step should be.
No complex setup. No IT projects. Just a simple process that works from day one.
We give you a public complaints form — embed it on your website or link from your complaints policy. Takes five minutes.
Every submission goes straight into RTOSafe. No emails to forward. No spreadsheets to update. It's already there, ready to action.
Log every action, meet your deadlines, and close it out — with a full audit trail you can show to anyone.
RTOSafe captures the complete story of every complaint — from the moment it's received to final resolution. Every email, phone call, meeting, and internal note is logged with timestamps and attribution.
When an auditor asks "how did you handle this?", you won't be scrambling. You'll show them a clear, chronological timeline that demonstrates your process worked exactly as it should.
RTOSafe tracks acknowledgement and resolution deadlines automatically. When a deadline approaches — or is overdue — alerts appear on your dashboard so nothing slips through unnoticed.
Set timeframes that match your complaints policy. Your team sees exactly what needs attention today, not buried in a spreadsheet no one remembers to check.
Complaints aren't just problems to close — they're signals. RTOSafe lets you link complaints directly to your continuous improvement register, risk register, and follow-up tasks.
This creates a clear line from "we received feedback" to "we made a change" — exactly what ASQA wants to see in a self-assuring RTO.
See how RTOSafe can bring structure and visibility to your complaints process.
Book a Personalised Demo