# Set Up Incident and Hazard Reporting RTOSafe keeps two registers for workplace safety: [**Incidents**](https://app.rtosafe.com.au/Incidents) for things that happened or nearly happened, and [**Hazards**](https://app.rtosafe.com.au/Hazards) for unsafe conditions spotted before anyone is hurt. Both are ready to use. Setup decides who can report into them and who's told when a report arrives. *** ## When to Use This Set this up when you want trainers and other staff to log incidents, near misses and hazards themselves, from a phone or computer, instead of passing them on by email or word of mouth. *** ## Steps
1
**Turn on reporting in the Staff Portal** Go to [**Settings → Staff Portal**](https://app.rtosafe.com.au/StaffPortalSettings) and turn on **Incident and hazard reporting**. Staff can then report from their Staff Portal home page.
2
**Choose who's notified** In [**Settings → Notifications**](https://app.rtosafe.com.au/Notifications), choose who hears about **New Incident** and **New Hazard** reports. You can send each to specific people or departments, for example hazards to your facilities or WHS lead and incidents to your compliance manager.
3
**Decide who can see incidents** Incidents can hold sensitive details about students and staff. Use [access profiles](/help/access-profiles) to set **Incidents** to `Hidden` for anyone who shouldn't see them. The hazard register isn't part of **Incidents**, so it follows each profile's **Default Permission**.
4
**Let your staff know** Tell staff the option is there and when to use it. Point them to [Report an Incident or Hazard](/help/staff-report-incident-hazard).
*** ## What Happens Next * New reports appear on the [**Incidents**](https://app.rtosafe.com.au/Incidents) or [**Hazards**](https://app.rtosafe.com.au/Hazards) page, ready for someone to take ownership. * Admins can also log reports directly from either register. See [Manage Incidents and Near Misses](/help/incidents) and [Manage Workplace Hazards](/help/hazards). *** ## Common Issues
Why can't staff report an incident or hazard? Check that **Incident and hazard reporting** is turned on in [**Settings → Staff Portal**](https://app.rtosafe.com.au/StaffPortalSettings).
Why did nobody hear about a new report? Check the **New Incident** or **New Hazard** row in [**Settings → Notifications**](https://app.rtosafe.com.au/Notifications). If the people you chose have left or lost access, choose new ones. The report itself is still saved.
Why can't someone be assigned to an incident? People whose access profile hides **Incidents** can't be assigned to one. Change their profile, or assign someone else.