Continuous Improvement
Continuous improvement initiatives help you capture opportunities for improvement, track the actions you’re taking, and evidence outcomes for audits.
When to Use This
Create a continuous improvement initiative when you:
- Identify something that could work better
- Receive feedback from students, staff, or industry
- Complete an internal audit and find areas to address
- Respond to a complaint or risk
- Review validation outcomes
Creating an Initiative
Go to Continuous Improvement in the main navigation
Select Create
Fill in the required fields:
- Opportunity for Improvement — what you’ve identified that could be better
- Actions Required — what you’ll do about it
- Responsible Staff — who owns this initiative
- Status — typically start with
Open
Optionally add:
- Due Date — when this should be completed
- Area — categorise the initiative (e.g., Training, Assessment, Admin)
- Source — where this came from (e.g., Internal Audit, Student Feedback)
Select Create
Attaching Evidence
Use the Files section on an initiative to upload supporting documents — meeting minutes, revised procedures, training records, or any other evidence of the improvement work.
Completing an Initiative
When you’ve finished the improvement work:
- Open the initiative and select Edit
- Change the Status to
Completed - Fill in the Outcome Summary — describe what was achieved
- Select Save
The Outcome Summary only appears when you select Completed or Closed status. Use it to document what actually happened.
Understanding Statuses
| Status | Meaning |
|---|---|
Open | Identified but not yet started |
In Progress | Actively being worked on |
Completed | Finished successfully |
Closed | Stopped without completion |
The Open tab shows initiatives with Open or In Progress status. The Closed tab shows Completed and Closed items.
Adding Tasks
If an initiative requires multiple steps, use the Tasks tab to break it down into smaller pieces of work. Each task can be assigned to a staff member with its own due date.
Viewing History
The History tab shows a complete audit trail of all changes — when the initiative was created, who edited it, when links were added, and when documents were attached.